Shipping Policy
1. Does Sweet Cult deliver across India and internationally?
Yes! We ship across India and to several international locations. Our logistics partners ensure your order reaches you quickly and safely.
2. What happens if I miss the delivery attempt?
If you're unreachable or decline the delivery, we reserve the right to cancel the order. Any applicable refund will be processed after deducting the shipping charges we incur.
3. Who bears the risk once the product is delivered?
If you're unreachable or decline the delivery, we reserve the right to cancel the order. Any applicable refund will be processed after deducting the shipping charges we incur.
4. What are the shipping charges for deliveries within India?
- Free shipping for all prepaid orders above ₹999.
- Orders below ₹999 incur a nominal ₹99 shipping charge.
- Cash on Delivery (COD) is available and capped at ₹6,999. COD orders incur an additional ₹119 charge.
5. What are the shipping charges for international orders?
- Shipping charges are applicable as per the location and customs charges.
- COD is not available for international orders.
6. How long will it take to dispatch my order?
- Ready-to-Ship items: 1–5 working days
- Made-to-order items: Dispatch can take 1–4 weeks
- Embellished/custom pieces: May take up to 4 weeks
7. How long does delivery take once the order is dispatched?
- Domestic delivery: 2-7 business days based on location
- International delivery: 3-7 business days
- We’ll share real-time order updates via the email you provide.
8. Who bears the risk once the product is delivered?
If you're unreachable or decline the delivery, we reserve the right to cancel the order. Any applicable refund will be processed after deducting the shipping charges we incur.
9. Who is the importer for international orders?
You are considered the importer on record and must comply with your country's laws and customs rules.
10. What if my delivery is delayed?
While we aim to deliver within the estimated timeframes, occasional delays may happen due to factors like:
- Weather Disruptions
- Custom clearance delays
- Unexpected logistics issues
We truly appreciate your patience and assure you that our team will proactively coordinate with our shipping partners to get your order to you as soon as possible.
