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    Return & Exchange Policy

    We put in a tremendous amount of effort to ensure that you absolutely love what you wear! To help you find the perfect fit, we recommend checking our size guide or reaching out to us before placing your order. If it’s not quite right when it arrives, here is how we can help:

    1. Can I cancel or modify my order?

    You can cancel or modify your order  only if it has not been processed within 24 hours of placing the order. Once an order is processed or shipped, it cannot be modified or cancelled.

    2. How do I initiate a return or exchange?

    We accept returns only in case of defects or incorrect product/size. Here’s how to initiate it:

    • Reach out to us within 24-48 hours of delivery at info@sweetcullt.com or WhatsApp us at +91 7300052340
    • Once you've paid the shipping charges, we can arrange a reverse pick-up.
    • Prefer to ship it yourself? We'll share our address with you. Just don't forget to send us the AWB number, courier name,  and proof of delivery (POD). Sweet Tip: Use a trusted courier!
    • Available for orders within India only
    • After your product reaches us and passes the quality check, we’ll ship the new size within 7–10 working days.
      We offer one exchange per order. If your preferred size isn’t available, you’ll receive a credit note valid for 90 days.
    3. What qualifies for a return or exchange?
    • Product must be unused, with original tags, and in original packaging.
    • Items must be unworn, unwashed, without perfumes, stains, or any damage.
    • Returns that fail quality checks will be rejected.
    • Exchange is available for different sizes or styles.
    4. What items are non-returnable or non-exchangeable?
    • Custom-made/made-to-order items/hair accessories
    • Discounted/sale products
    • Soiled or used items
    • Products without original tags
    5. Refund Policy
    • Prepaid Orders: Refund will be credited directly back to your original source account (bank, card, or wallet).
    • Cash on Delivery (COD) Orders: You can provide your bank details or UPI ID to receive the direct refund once the quality check is complete.
    • You can choose to issue a credit note as well which would be valid till 90 days from the date of issue.
    • Note: Shipping charges are non-refundable.
    6. What if I am an international customer?

    Returns/exchanges aren’t available for international orders, unless:

    • Product is damaged/defective, or
    • You received a wrong item

    If you can facilitate a return within India (via any local address or store) within 90 days, we’ll be happy to help with an exchange. Additional shipping charges may apply.